Frequently Asked Questions
Everything you need to know about our outdoor gear and apparel.
How long does shipping take?
Standard delivery typically takes 3-5 working days. We also offer express shipping options if you need your gear sooner for your next adventure.
What is your return policy?
We offer a 123-day return period for all items in their original condition. Additionally, our Alpine Bond guarantee covers manufacturing defects for the lifetime of the product.
How do I care for my waterproof clothing?
To maintain performance, we recommend washing with a technical cleaner like Nikwax and occasional tumble drying on low heat to reactivate the DWR coating.
Do you offer international shipping?
Yes, we ship our technical apparel and equipment worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing options through Klarna to help you spread the cost of your outdoor kit.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link to monitor your package's journey to your door.